Last Updated: 10/10/2023
Thank you for choosing SassyFrizzle Designs for your embroidery needs. We're committed to delivering high-quality embroidered products that meet your expectations. Please take a moment to review our policies, which will help you understand our services and how to proceed with your embroidery project.
1. Turnaround Time for Quote
We aim to provide a quote within 1-2 business days after receiving your request.
2. Embroidery File Submission and Discounts
We encourage customers to submit compatible embroidery files (e.g., DST, PES, EXP).
If you provide your own embroidery file, you'll be eligible for a discount on your project. Contact us for details.
3. Digitizing Fees
Digitizing fees may apply if you don't provide a ready-to-use embroidery file.
The cost of digitizing varies based on the complexity of the design.
4. Design Approval Process
You'll be involved in the design approval process before embroidery begins.
We offer design revisions as needed to ensure your satisfaction.
5. Bulk Order Discounts
We offer bulk order discounts based on the minimum quantity required to qualify.
Contact us to learn more about the available discounts.
6. Order Changes and Cancellations
If you need to make order changes or cancel an order, please contact us as soon as possible.
Additional fees may apply depending on the stage of production.
7. Turnaround Time for Production
Our standard production time varies based on order size and complexity.
Contact us for a specific estimate for your order.
8. Quality Guarantee
We guarantee the quality of our embroidered products.
All products undergo thorough inspection before shipping or delivery.
9. Shipping and Delivery
We offer shipping options with associated costs. Delivery times may vary.
Shipping fees may apply, and customers are responsible for these charges.
10. Return and Refund Policy
If you receive a damaged or incorrect product, please contact us.
We have a return and refund policy in place, and we'll address your concerns promptly.
11. Customer Communication
We can be reached through our preferred methods of contact during our operating hours.
We're committed to responsive customer communication with estimated response times.
12. Privacy and Data Protection
We take your privacy seriously and ensure the security and protection of your data.
Our practices are in compliance with data protection laws.
Please feel free to contact us if you have any questions or need clarification on any of our policies. Your satisfaction is our priority, and we look forward to assisting you with your embroidery project.
Thank you for choosing SassyFrizzle Designs!